Customer Service Executive Job, Applications are being accepted by Nykaa Fashion for the role of customer service executive. You may find detailed details about the position here. To get all the necessary information, you must read the entire article. Nykaa Fashion is looking for a driven and enthused person to join the team in managing client operations. They must be capable of answering questions from users of Nykaa with ease and be problem solvers. For the candidate to truly be interested in the company’s growth and success, they must be sincere. Candidates who are keen to learn and obtain real-world experience in the sector should apply for this role.

Customer Service Executive Job Overview

Company NameNykaa Fashion
Post Name Customer Service Executive
Location Pan India (will be decided during interview)
Experience At least 1 year of experience in Calling
Industry Any (BPO/KPO etc) Preferable candidate can be from Ecommerce background.
CategoryPrivate Jobs
Salary Up to 3,00,000 PA
Official Website

About Nykaa Fashion Company

Customer Service Executive Job

We launched Nykaa Fashion as a curated and controlled marketplace in 2018 to encourage users to select the fashion and lifestyle options that are most suited to them. To cater to women, men, and children from diverse demographic groups, we offer a wide variety of products in various price ranges. In five consumer categories—women, men, kids, tech, and home—Nykaa Fashion currently provides more than 1.8 million products from 1,500+ businesses.

We sell across a variety of categories within these consumer groups, including western apparel, Indian wear, lingerie, footwear, bags, jewelry, accessories, athleisure, home décor, bath, bed, and kitchen, to meet the needs of the many customer journeys on our platform. We offer a range of brands, such as renowned national names, international brands, luxury goods, and up-and-coming labels.

Nykaa Fashions are committed to giving their customers a fantastic work environment so they may concentrate on the growth of the business. It provides people working with them with numerous advantages. Some of the fundamental perks Nykaa offers its employees include job training, soft skill training, free transportation, conditional work from home, health insurance, free food, team outings, and education assistance.

Our founder Falguni Nayar left her successful, 18-year career in investment banking in 2012 to pursue her entrepreneurial dream. What followed was a booming industry that permanently altered the way women in this country purchase beauty products. Her strategy, which consistently put the needs of the client first, quickly attracted 18 million devoted followers who then pushed us to provide an experience that was equally thrilling in terms of fashion.

With the goal of encouraging customers to choose the fashion and lifestyle options that are most suited to them, we established Nykaa Fashion in 2018 as a curated and managed marketplace. We provide a large range of products across pricing points to serve women, men, and kids from various demographic groups. Currently, Nykaa Fashion offers 1.8 million products from 1,500+ companies in five categories.

Responsibilities For Customer Service Executive Job

  1. Answer general customer inquiries thought calls, chat, emails until inquiry is closed.
  2. Review orders on a daily basis for possible store assignment issues for fulfilment, address issues.
  3. Investigate customer concerns about product depictions online, such as inaccurate images or product descriptions and making corrections as needed.
  4. Manage customer accounts including assisting customers with information regarding their order history, returned shipments, order status, and all other standard requests received.
  5. Maintain customer service log, tracking all incoming inquiries and detailing out customer requests, product defects, shipping errors, etc.
  6. Aggregate and report on customer service trends quarterly to sales, technology, design, and merchandising.
  7. Work with Operations to address and resolve store issues.

Skills Required For Customer Service Executive Job

  • Excellent communication skills both verbal and written in both English and Hindi language.
  • Confident and a problem-solving attitude.
  • Prompt and responsive to consumer queries.
  • Can be able to guide well and be eager to learn.
  • Implementation of creative skills.
Customer Service Executive Job

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