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Company NameKotak Mahindra Bank
Post NameCEC Officer – Inbound – Retail Liabilities-Customer Experience Center-Contact Centre Inbound
Job TypeRegular, Full-Time
LocationThane, Maharashtra, India
ExperienceFreshers, Graduates
SalaryUpto 4,30,000 PA
Official Websitekotak.com
Job TypeRegular, Full-Time
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About Kotak Mahindra Bank (Free Job Apply For Freshers)

Kotak Mahindra Bank Limited is an Indian banking and financial services company headquartered in Mumbai. It offers banking products and financial services for corporate and retail customers in the areas of personal finance, investment banking, life insurance, and wealth management.

The bank has more than 323 locations and more than 2.7 million client accounts. It is redefining the reach and power of banking as it spreads across the entire country of India, not just in the major cities but also in Tier II cities and rural areas. Currently, it works in investment banking, commercial banking, stock broking, mutual funds, and life insurance. It meets the financial demands of both private persons and businesses. The bank is present abroad thanks to its subsidiaries, which have offices in London, New York, Dubai, Mauritius, San Francisco, and Singapore and are focused on helping foreigners who want to invest in India.

The Group’s main company, Kotak Mahindra financing Ltd. (KMFL), got a banking license from the Reserve Bank of India (RBI) in February 2003, making Kotak Mahindra Bank Ltd. the country’s first non-banking financing company to do so. Depending on the customer’s requirement, the bank provides comprehensive financial solutions via a cutting-edge technological platform for all individual and non-individual customers. Additionally offered are investment goods including mutual funds, life insurance, and the retail sale of gold coins and bars. For the distribution of investment goods, the bank uses a combination of open and closed architecture. Strong internal research on mutual funds serves as the foundation for all of this.

The bank’s savings account allows us to save aside much more than simply money and goes beyond the traditional role of saving. A variety of services, including money transfers, bill payments, 2-way sweep through our ActiveMoney function, and much more, are offered by the worry-free feature of the savings account. We can set up recurring instructions for investment choices that can be made through phone or internet banking services. The Savings Account offers attractive returns gained through a wide range of products and services that provide investment alternatives, all of which are supplied to the customer without a hitch through well-integrated technological frameworks.

CEO : Uday Kotak
Founder : Uday Kotak
Founded : 21 November 1985
Headquarter : Mumbai

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CEC Officer Job Description (Free Job Apply For Freshers)

  • To respond to incoming calls from customers in retail liabilities and to satisfactorily handle their questions and demands.
  • To recognize and take advantage of cross-selling possibilities (banking products) during client calls.
  • You will be accountable for providing outstanding customer service and communication within established productivity and service criteria.
  • Assure “delight” for the customer and a constant level of service, including prompt response to customer questions or concerns.
  • Finish the logs the process has requested (day’s end goal).
  • Compliance with standards for quality control and information security.
  • You need to be informed of and abide by any process updates.
  • Utilize the team’s coaching or the team leader’s/coach’s/quality’s comments as a roadmap for performance improvement.

CEC Officer Job Requirements (Free Job Apply For Freshers)

Required qualifications for the position include:

  • A candidate applying here must be a Graduate.
  • Preferably 1-2 years with 6 months which should be in a customer service role – Understanding of the call center industry an advantage.
  • Freshers can also apply · Excellent communication skills – Verbal & Written · Flexible to work 24/7 (For Females: 7 AM till 8 PM) including Sundays/holidays · Flexible to get scattered 8 Weeks Offs in a month with 9hours shifts.

Work Location (Free Job Apply For Freshers)

Thane, Maharashtra, India. Work from Office profile.

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