Job In Truecaller, Customer Success Manager applications are being accepted by Truecaller. You may find detailed details about the position here. As a Customer Success Manager, you will play a key role in building a scalable and velocity driven world class customer success function in the Enterprise Solutions Business Unit at Truecaller. To get all the details, you must read the entire article.

Job In Truecaller Overview

Company Name Truecaller
Post Name Customer Success Manager
Job Type Full-Time
Experience 4-5 years of professional experience
Category Sales
Location Gurgaon, Haryana, India
Category Private Jobs
Salary Upto 8,00,000 PA
Official Website truecaller.com
Job In Truecaller

About Truecaller (Job In Truecaller)

Truecaller transformed how we communicate when we launched in 2009 in Stockholm, Sweden. Our mission is to build trust everywhere by making tomorrow’s communication smarter, safer and more efficient. We focus on bringing smart services with big social impacts, like protecting people from fraud, harassment, and scam calls or messages. We identify new numbers from anywhere in the world and build a space for trustworthy conversations, for those that matter. Truecaller is loved by over 300 million people around the world and is growing very rapidly across regions.

  • The world’s #1 caller ID and spam blocking service for Android and iOS.
  • A team of +300 people from ~35 different nationalities, spread across our headquarters in Stockholm and offices in Bangalore, Mumbai, Gurgaon, Tel Aviv and Nairobi.
  • Backed by some of the most prominent investors in the world such as Sequoia Capital, Atomico, and Kleiner Perkins Caufield & Byers.
Job In Truecaller

We at Truecaller for Business focus on providing value to large enterprise businesses, by improving how they communicate with their customers. They leverage the power of the Truecaller platform to grow business for enterprise customers. This ranges from controlling their appearance on Truecaller as a verified business to increasing call efficiency and message response rates by enabling trusted and contextually relevant communication with their customers. This is an exciting role for anyone looking to build a world-class product marketing charter that will pave the way for our overall positioning, discovery, authority, and, ultimately, demand. The role involves working with multiple stakeholders and teams internally/externally.

Roles And Responsibilities For Job In Truecaller

  • Account servicing, task prioritizing and taking effective measures to work on roadblocks if any.
  • Responsible for building and nurturing relations with customers, key personnel within customer companies post sales cycle.
  • Help customers on-board seamlessly on Truecaller’s enterprise product with complete process compliance.
  • Develops and maintains customer relationships, ensuring that all assigned customer accounts are obtaining value and being responsible for customer satisfaction.
  • Good at understanding product feedback from customers and working with the product team for evaluation and action.
  • Co-own with the Sales team to identify opportunities for sales upgrades and cross sells .
  • Proactively manage churn across customers.
  • Understand customer needs or demands and ensure customers are serviced in a timely manner.
  • Conduct joint business reviews to ensure customers are satisfied with Truecaller’s enterprise products and services.
  • Measure effectiveness of client success for operational metrics such as churn/ revenue management, retention, NPS(Net Promoter Score) and legal and financial compliances.
  • Closely monitor processes and performance trends, undertake scalable initiatives for continuous improvement, take corrective action as necessary.
  • Coordinate with internal cross functional teams to ensure customer success offers a consistent and seamless service to a concurrent base of active customers.
  • Design and implement best practices and team structure to optimally support accounts of all sizes and touch points.

Skills Required For Job In Truecaller

  • 4-5 years of professional experience.
  • 3+ years of good track record of working with a high velocity Customer Success team.
  • Good experience in SaaS/ Software product domain.
  • Strong collaboration and interpersonal skills that delight customers and inspire fellow team members.
  • Ability to effectively interact with customers of various sizes from a wide variety of sectors.
  • Ability to use automation tools as part of the customer success life cycle.
  • Must have excellent organizational skills, attention to detail and the ability to prioritize in a changing environment.
  • Excellent communication and negotiation skills.
  • Ability to work well with teams.
  • A customer-oriented attitude who drives results and achieves high levels of customer satisfaction.
  • Demonstrated operational excellence in analytical thinking, process compliance and improvement, problem solving and planning.
  • Exposure to technology driven business models.
  • Good understanding of mobile and communication platform technologies.

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