Operations Manager Job In Chennai, Concentrix is a technology-enabled global business services company specializing in customer engagement and improving business performance. We partner with ambitious, progressive executives around the world to future-proof their business and stay ahead of the competition and customer expectations.

Operations Manager Job In Chennai Overview

Company Name Concentrix
Post Name Operations Manager I
Job Type Regular, Full time
Location Chennai, India
Experience 8 Years Of Experience
Educational Qualifications Graduation
Category Private Jobs
Salary As Per Company Norms
Official Website concentrix.com
Operations Manager Job In Chennai

About Concentrix (Operations Manager Job In Chennai)

Concentrix is an American business services company specializing in customer engagement and business performance. Concentrix was a subsidiary of SYNNEX Corporation since 2006 and went public as an independent company on December 1, 2020. Concentrix is headquartered in Fremont, California. We pledge to challenge conventions, create experiences beyond expectation, and deliver outcomes unimagined, for our clients, their customers and staff. This promise is driven by four key ideas that help us back our words with action, and promote actual positive change for our people and planet.

It’s pretty simple: we believe in doing the right thing. For our staff, our clients and their customers, our communities, and the planet. Every time. Concentrix is a place of belonging and responsibility. We’re committed to cultivating diverse perspectives, running our global business sustainably, and uplifting our communities however we can. How can we solve CX challenges in new and better ways? Or anticipate and solve that problem before you ever bring it to us? These are the kinds of questions that keep us up at night. Yes, we’re a little obsessed—but it’s how we help you stay ahead. With customer expectations and technology evolving rapidly, you need a partner who’s already thinking about what’s next. (Sign us up!)

No people-vs.-robots battle here. We believe the best experiences use technology to empower humans to do what they do best. With this approach, our people are free to follow their passions, focusing on quality, efficiency, and helping others—without wasting time on things that can be automated. Why patchwork a bunch of solutions when you could have one? We support your customer journey at every touchpoint, meeting all your needs with a just-right blend of people and technology.

We help the world’s best brands deliver exceptional customer experience (CX). Online, over the phone, in the cloud, and beyond—wherever customers are, we’re there. Our global staff have devoted their careers to ensuring every customer relationship is exceptional. So naturally, we’re committed to making Concentrix the best place to grow a career, too.

Role And Responsibilities For Operations Manager Job In Chennai

  • Analyze and maintain all Client Service Level Agreements; implement improvement plans as needed
  • Maximize revenue generation to reach long and short term financial projects (i.e. data collection for billable/non-billable hours, forecasting, budgeting, etc.)
  • Selecting, training, developing, and managing performance of direct reports and their associates; including planning and assigning work for staff in accordance with the organization’s policies and applicable legal requirements
  • Manage and review operational reports (Attendance adherence, PFP, Client scorecard, Metrics management reports)
  • Create and maximize relationships with client partners
  • Provide leadership and guidance to direct reports to ensure consistent administration of company policies and standards; define and implement any corrective actions needed to meet operational performance targets
  • Conduct regular one-on-ones with direct reports to review individual performance, the performance of their team and offer on-going developmental coaching
  • Create a positive work environment through employee engagement; resolve employee relation issues in a professional and timely manner
  • Participate in cross functional meetings to review information received from operational support functions – Training, HR, Quality, WFM, TA.- and partner to define action plans that resolve issues and drive continuous improvement
  • Implement best practices and over-deliver for clients, drive consistent performance, evaluate staffing needs, with input from BD and Client and make adjustments to meet changing requirements
  • Attend business reviews with the client
  • Handle a team of team leaders

Skills Required For Operations Manager Job In Chennai

  • Associate’s Degree in related field with more than seven years of experience (with at least two years of Progressive Management Experience) preferred
  • Health care Experience – preferred.
  • Should have 8 years of experience
  • Demonstrated ability to coach and develop action plans, which maximize performance, and provide effective feedback
  • Demonstrated ability to analyze and improve work processes; establish a course of action for self and others to accomplish a specific goal
  • Work well under pressure and follow through on items to completion while maintaining professional demeanor
  • Excellent oral and written communication skills. Ability to effectively present information to internal and external associates
  • Demonstrated ability to organize and prioritize projects in a fast-paced and deadline-oriented business environment
  • Demonstrated ability to mentor, coach and provide direction to team members
  • Willingness to work in a flexible schedule
  • Educational Qualification: Graduation

How To Apply For Operations Manager Job In Chennai ?

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