Phone Banking Officer Job, As a Phone Banking Officer, you get an opportunity to engage with customers across segments and provide any and every assistance required to ease their banking journey and servicing their banking, financial and investment need.

Phone banking officer is responsible for resolving customer queries over the phone on day-to-day bases providing efficient service, providing customers with relevant products and service information and cross selling various banking products to our existing customers over the phone. To do so, it is imperative to develop a thorough understanding of the customer”s profile, demographics, banking behaviour and portfolio. Hence, this role will also require you to have a flair for identifying sales opportunities and driving revenue, while keeping NPS at the core of your engagement.

Phone Banking Officer Job Overview

Company Name ICICI Bank
Post Name Phone Banking Officer
Job Type Full Time, Regular
Experience Freshers Eligible
Location Mumbai- India
Job CategoryPrivate Jobs
Salary Upto 6,00,000 PA
Official Website
Phone Banking Officer Job

About ICICI Bank

ICICI Bank is one of the leading financial institutions in India, offering a wide range of banking products and services. With its strong presence both in India and abroad, ICICI Bank has emerged as a trusted name in the banking sector. In this article, we will delve into the various aspects of ICICI Bank, including its history, key offerings, and its contributions to the financial landscape.

ICICI Bank was established in 1994 as a subsidiary of Industrial Credit and Investment Corporation of India (ICICI). It started its operations with a mission to provide financial assistance and support to various sectors of the Indian economy. Over the years, ICICI Bank has grown and expanded its operations, becoming the first Indian bank to be listed on the New York Stock Exchange in 2000. Through strategic mergers and acquisitions, ICICI Bank has strengthened its position in the financial market, enabling it to cater to a large customer base.

ICICI Bank offers a comprehensive range of personal banking products and services that cater to the diverse financial needs of individuals. These include: Savings and current accounts with competitive interest rates. Fixed deposits with flexible tenures and attractive returns. Home loans, car loans, and personal loans with simplified documentation and quick disbursal. Credit cards tailored to match different spending patterns and reward preferences. Online and mobile banking facilities, ensuring convenient access to account information and seamless transactions.

ICICI Bank’s remarkable journey from its inception to its current status as a prominent financial institution is a testament to its commitment to excellence, innovation, and customer-centricity. With its diverse range of banking products and services, technological advancements, and dedication to social responsibility, ICICI Bank continues to play a pivotal role in shaping the Indian banking landscape. Whether it is personal banking needs, corporate financial solutions, or wealth management services, ICICI Bank stands as a reliable partner for individuals and businesses alike.

Role and Responsibilities For Phone Banking Officer Job

  • Respond to phone calls from customers with professionalism and sensitivity.
  • Give customers accurate and pertinent information about our products and services.
  • Cross-sell numerous banking products to our cherished customers using your great interpersonal skills to improve their banking experience.
  • To personalize your service and spot potential sales chances, have a thorough awareness of each customer’s profile, preferences, and banking habits.
  • Maintain a customer-centric mindset while spotting and seizing chances that can generate money.
  • Keep Net Promoter Score (NPS) as a primary indicator in all client interactions to uphold our commitment to customer happiness.

Skills Required For Phone Banking Officer Job

  • Both Hindi and English with ease, and has excellent communication abilities.
  • Availability to work in shifts that rotate to guarantee streamlined customer service.
  • Positive outlook, exemplary work ethic, and capacity for success in a hectic atmosphere.

Eligibility Criteria For Phone Banking Officer Job

  • Sales and Relationship experience from any industry
  • Graduate with 0-5 years

How To Apply For Phone Banking Officer Job ?

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Phone Banking Officer Job