Service Desk Analyst Job, Application for the position of Service Desk Analyst is being accepted by Protera. You may find detailed details about the position here. For relevant information, you must read the entire article.

Service Desk Analyst Job Overview

Company Name Protera
Post Name Service Desk Analyst
Job Type Regular, Full-Time
Department Service Desk, IT
Location Hybrid, Mumbai India
Experience Freshers
Category Private Jobs
Salary Up to 8,00,000 PA
Official Website protera.com

About Protera Company

Protera Technologies, is a global Total IT Outsourcing Services Provider for SAP-centric organizations. The Company was formed in the mid-90s to provide comprehensive end-to-end IT solutions for customers with SAP in the core of their IT resources. Protera Technologies has capitalized on its unbeatable experiences with SAP to evolve into a pioneer of end-to-end total IT Outsourcing global solutions that covers all IT needs of an organization. Since its founding in 1998, Protera Technologies is committed to enabling constant change while improving quality and reducing total cost of ownership for all IT resources of an SAP centric organization.

Service Desk Analyst Job

Protera envisages to be the premier on-demand operational platform supporting all IT needs for SAP centric organizations. The company aims to deliver the best forward-thinking ITO Services Platform empowering organizations to leverage IT to drive business growth and efficiency gains. Impact: Create intentional and meaningful interactions to improve, innovate and inspire. Curiosity: Stay curious about the evolution and journey of each other. Authenticity: High integrity individuals working together for the greater good. Celebration: Of our work, our people, our clients, our traditions, and our communities.

The company provides flexible working arrangements and a hybrid mode that makes you independent and educates you on how to best utilize your resources. You get to work for a top-notch organization and will learn as much as you can with a terrific work-life balance. Put up the finest effort possible, and the business will accept you for who you are. Protera also provides its qualified team members with a wide range of benefits, such as a competitive pay, the ability to work from home, comprehensive medical coverage, gratuities, PF, EPS, and bonuses, shift allowances, health and wellness allowances, and learning and development allowances.

Requirements For Service Desk Analyst Job

  • Excellent communication skills verbal & written in English. To be able to communicate with IT teams and departments, end users and internal customer.
  • Effectively manage the full lifecycle of incidents and service requests received from internal and external customers based on Classification & Prioritization through our ticketing system.
  • Coordinate incident investigation and analysis: escalate to appropriate L1, L2 & L3 support teams in order to diagnose an incident and restore it.
  • Coordinate incident closure: verify successful resolution of an incident with internal stakeholders and with Customer.
  • Handling inbound and outbound calls, performing initial troubleshooting, and escalating accordingly.

Skills For Service Desk Analyst Job

  • Microsoft Office knowledge (Word, PowerPoint, Excel, and Outlook).
  • Strong analytical skills.
  • SAP familiarity desirable.
  • University Degree or Technical/Vocational Certification in Computing, Electronics or related IT field.
  • Good understanding of ITSM tools and ITIL best practices.
  • Technical background in areas such as Networking or System Administration, Databases or Application technical support desirable.
  • Additional foreign languages (English, French, German) will be considered a plus.
Service Desk Analyst Job

Responsibilities For Service Desk Analyst Job

  • To restore normal service operation as quickly as possible and minimize the adverse impact on business operations (Ticket Handling).
  • Effectively manage the full lifecycle of incidents and service requests received from internal and external customers based on Classification & Prioritization through our ticketing system.
  • Coordinate ticket handling and analysis: escalate to appropriate L1, L2 & L3 support teams in order to diagnose an incident and restore it.
  • Coordinate ticket closure: verify successful resolution of an incident with internal stakeholders and with Customer and report on it.
  • Adhere to all policies and procedures of the Service Desk.
  • Reporting and presentation tasks on a weekly/monthly basis.

How To Apply For Service Desk Analyst Job ?

To Apply For Service Desk Analyst Job : CLICK HERE

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