Team Leader Jobs, Globiva is hiring for team leader who is Experience as Team Leader/Asst. Manager for a Tele-sales/Customer Service process should equip adequate knowledge of Call Centre metrics, understanding & efficiently driving dialer and calling processes. Must read the complete article for complete information.

Team Leader Jobs Overview

Company Name Globiva
Post Name Team Leader Customer Service/Tele-Sales
Job TypeFull Time, Regular
Experience 1+ Year
Qualification Any Graduate
No. of Working Days 6 Days a week
LocationGurugram/Kolkata/Bengaluru – India
Team Leader Jobs

About Globiva (Team Leader Jobs)

Globiva is the top supplier of business process management. They deliver business value to clients through innovative solutions and operational excellence in key industry verticals like banking and financial services, insurance, manufacturing, telecommunications, travel and hospitality, e-commerce, and retail. Utilizing the Omni Channel platform, which includes voice, email, chat, and social media, they provide comprehensive solutions. Through innovative solutions, their services are designed to meet the end customers’ escalating and ever-changing expectations. The whole range of BPM services in the fields of human resources, finance and accounting, and back office activities are also provided by Globiva. Globiva works on many projects that address each of the following and gives its clients complete service freedom.

Team Leader Jobs

By entering the Business Management Processing eco-system at an early stage, Globiva has been able to gain an advantage in knowledge and experience. We take pride in being India’s fastest-growing Business Process Management (BPM) firm. At Globiva, our approach offers a connected view of business to drive the relationships between your strategy, processes, systems, and platforms. Our unique combination of skills, approaches, methodologies, frameworks, and tools gives us an unrivaled ability to generate value quickly. We combine our clients’ business drivers with our well-proven solutions and assets, backed by deep industry and functional knowledge, to help organizations quickly realize the value of their BPM investment through positive business change.

Globiva has been consistently ranked among the leading BPM companies in India and globally. We have a team of highly skilled and certified BPM experts developing cutting-edge measurement and research tools to drive business change and enable a more agile connection between people, processes, and technology. We partner with clients on their end-to-end journey for strategies to be executed and processes effectively analyzed, improved, automated, and integrated into the systems/platforms that interface with our clients’ customers.

Our integrated IT and BPM solutions approach enables us to unlock business value across industries and service lines, and address business challenges for our clients. Utilizing innovative business excellence frameworks, process reengineering, automation, ongoing productivity improvements, and the latest technology platforms, at Globiva, we help our clients to achieve their cost reduction objectives, improve process efficiencies, enhance effectiveness, and deliver a superior customer experience. We’ve helped dozens of organizations leverage the full potential of their business transactional data to enhance their productivity, product & service quality, and compliance.

Responsibilities and Desired Skills For Team Leader Jobs

  • Demonstrated ability to effectively manage a team.
  • Must Know AHT, Attrition, Shrinkage, YTD/MTD ETC.
  • Expert knowledge of Operations processes and supporting tools.
  • Drawing up action plans for the advisors requiring coaching or development
  • Tracking attrition and performance regularly. Providing updates to OPS Manager regularly with respect to the performance of the team and any issues faced by them. Initiating CAP/DAP as required.
  • Monitoring team performance. Enable development opportunities for team through participation in various initiatives.
  • Preparing reports, incentive sheet, etc.

Skills Required For Team Leader Jobs

  • People Management
  • Excellent verbal, written and interpersonal communication skills.
  • Exceptional listening and analytical skills.
  • Must be proficient with Microsoft Office (intermediate Word, basic Excel).
  • Outstanding customer service skills and dedication to providing exceptional customer care.
  • Ability to multitask and successfully operate in a fast paced, team environment.

Extensive experience working in team handling in Operations
Total Experience: 2+ Years, Team Leader Experience: 1+ Year
BPO Experience would be added advantage

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