Team Leader Jobs In Bangalore, Concentrix is hiring for Team Leader Jobs In Bangalore. Interested candidates can apply this golden opportunity before applying this job read all the details and eligibility criteria given below.

Team Leader Jobs In Bangalore Overview

Company Name Concentrix
Post Name Team Leader, Operations
Job Type Regular, Full time
Location Bangalore, India
Qualifications Graduation
Category Private Jobs
Salary As Per Company Norms
Official Website concentrix.com
Team Leader Jobs In Bangalore

About Concentrix – Team Leader Jobs In Bangalore

Team Leader Jobs In Bangalore

Concentrix is an American business services company specializing in customer engagement and business performance. Concentrix was a subsidiary of SYNNEX Corporation since 2006 and went public as an independent company on December 1, 2020. Concentrix is headquartered in Fremont, California. We pledge to challenge conventions, create experiences beyond expectation, and deliver outcomes unimagined, for our clients, their customers and staff. This promise is driven by four key ideas that help us back our words with action, and promote actual positive change for our people and planet.

It’s pretty simple: we believe in doing the right thing. For our staff, our clients and their customers, our communities, and the planet. Every time. Concentrix is a place of belonging and responsibility. We’re committed to cultivating diverse perspectives, running our global business sustainably, and uplifting our communities however we can. How can we solve CX challenges in new and better ways? Or anticipate and solve that problem before you ever bring it to us? These are the kinds of questions that keep us up at night. Yes, we’re a little obsessed—but it’s how we help you stay ahead. With customer expectations and technology evolving rapidly, you need a partner who’s already thinking about what’s next. (Sign us up!)

No people-vs.-robots battle here. We believe the best experiences use technology to empower humans to do what they do best. With this approach, our people are free to follow their passions, focusing on quality, efficiency, and helping others—without wasting time on things that can be automated. Why patchwork a bunch of solutions when you could have one? We support your customer journey at every touchpoint, meeting all your needs with a just-right blend of people and technology.

We help the world’s best brands deliver exceptional customer experience (CX). Online, over the phone, in the cloud, and beyond—wherever customers are, we’re there. Our global staff have devoted their careers to ensuring every customer relationship is exceptional. So naturally, we’re committed to making Concentrix the best place to grow a career, too.

Responsibilities For Team Leader Jobs In Bangalore

  • Responsible for team management
  • Provide strong leadership support, creating a high performance environment; monitoring with respect to performance expectations ;maintain strong relationships with Clients delivering optimal product support, whilst ensuring excellence in customer service.
  • Be the Single point of contact for all non-operations departments and identify, evaluate & co-ordinate operational, Admin, IT and HR issues. Forward non-resolvable issues to the line management.
  • Ensure volumes are adequately planned, that records are kept up to date and that occupancy is maximized in order to meet the service level requirements.
  • Manage day-to-day service delivery, workload management, knowledge resources and on-going training, coaching and development.
  • Compliance and quality assurance with a focus on Customer Transaction Analysis and Key Performance Indicator (KPI) results as per client contract, so as to meet the organizational objectives
  • Assist with training and updates, and provide direction pertaining to use of systems, policies and procedures, and problem resolution
  • Schedule work, monitoring priority and batching of jobs to ensure smooth workflow. Review, analyze and correct data entries to ensure final product meets the Company or project standards
  • Identify and manage potential areas for concern and underachievement, adopt an objective and discrete approach in order to reach an effective solution whilst maintaining discipline and morale.
  • Effectively communicate business strategy and ensure that team members are fully briefed on updates/products/services within the agreed time-frames. Assume complete ownership of driving & managing optimum efficiency, healthy attrition rate & end to end delivery of all SLAs, KPIs & client expectations.
  • Hold daily team Meeting (huddles), setting the expectations.
  • Quality monitoring & feedback for the team
  • Conduct monthly / quarterly / annual performance review meetings with the team
  • Use techniques and processes to manage, coach and develop individual and team performance.
  • Flexibility and willingness to work in any shift in a 24X7 environment
  • Motivation and efficiency of team including ongoing development.
Team Leader Jobs In Bangalore

Skills Required For Team Leader Jobs In Bangalore

  • Good people management skills/Demonstrated ability to lead people and drive results.
  • Ability to organize and manage multiple priorities.
  • Highly analytical with excellent communication skills.
  • Deliver flawless Customer Service.
  • Good understanding of quality tools and demonstrate commitment to quality.
  • Knowledge of the banking domain shall be an added advantage
  • Quality of recommendations for continuous improvement/implementation of changes
  • Educational Qualification : Graduation

How To Apply For Team Leader Jobs In Bangalore ?

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