Technical Support Job In Red Hat, The Red Hat Support Engineering team is looking for an Associate OpenShift Technical Support Engineer to join us in India. In this role, you will help resolve issues for enterprise customers by providing high-level technical support and sustaining engineering services to maximize uptime and reduce IT costs. You’ll work as part of a team dedicated to resolving issues quickly and efficiently. You will collaborate with our customers’ top developers, architects, DevOps engineers, and system administrators and assist our technical support engineers with complex and challenging issues.

As an OpenShift Technical Support Engineer, you will also partner closely with development engineering teams and work alongside some of the brightest developers in the open source community as well as with Red Hat’s key strategic cloud partners like Microsoft and Amazon Web Services (AWS) to jointly solve multi-vendor customer issues. This is a great opportunity to join one of the fastest growing enterprise software and services companies and the leader of open source software.

Overview of Technical Support Job In Red Hat

Company NameRed Hat
Post NameAssociate Technical Support Engineer
Job TypeFull Time Job
Experience1+ year
LocationPune, India
SalaryBest In Industry
CategoryPrivate Jobs
Official Websiteredhat.com

About Red Hat Company (Technical Support Job In Red Hat)

Technical Support Job In Red Hat

Red Hat is a leading global provider of open source solutions. With a rich history dating back to 1993, the company has become synonymous with innovation and collaboration in the technology industry. From its humble beginnings as one of the pioneers of Linux, Red Hat has grown into a trusted partner for organizations seeking reliable and secure open source solutions. At the core of Red Hat’s success lies its unwavering commitment to the open source philosophy. The company firmly believes that open source software can empower individuals and enterprises alike, enabling them to harness the collective intelligence of a global community. Red Hat actively contributes to various open source projects and fosters a culture of collaboration, transparency, and meritocracy.

Red Hat places great emphasis on fostering a vibrant culture and nurturing a strong sense of community. The company encourages employees to think outside the box, explore new ideas, and take calculated risks. Red Hat’s inclusive and diverse workforce, comprising passionate individuals from various backgrounds, is instrumental in driving innovation and solving complex challenges. To further enhance collaboration and knowledge sharing, Red Hat actively participates in conferences, meetups, and other industry events. The company also hosts its own events, such as the annual Red Hat Summit, which brings together professionals, thought leaders, and enthusiasts to engage in insightful discussions and exchange ideas.

Red Hat understands the criticality of security in today’s digital landscape. The company follows rigorous security practices and ensures that its solutions undergo extensive testing and certification processes. With a dedicated Security Response Team, Red Hat promptly addresses vulnerabilities and provides timely updates and patches to safeguard its customers’ systems. Moreover, Red Hat’s commitment to transparency instills trust among its users. The visibility into the source code of its products allows independent verification and scrutiny, making it easier to identify and address any potential security risks. This emphasis on security and trust has earned Red Hat the loyalty of numerous organizations, including governments, financial institutions, and healthcare providers.

Red Hat’s journey from a small Linux company to a global technology leader is a testament to its dedication, expertise, and commitment to open source. By empowering organizations with innovative and secure solutions, Red Hat is paving the way for a future driven by collaboration and openness. Whether it’s enabling digital transformation, creating scalable infrastructure, or automating processes, Red Hat continues to be at the forefront of delivering game-changing technologies.

Responsibilities For Technical Support Job In Red Hat

Following are responsibility for technical support job in red hat :

  • Partner with the OpenShift Container Platform, OpenShift Dedicated, OpenShift Online and OpenShift Origin communities to develop and review patches and test cases
  • Analyze upstream development against current customer reported defects and develop patches to resolve the issue
  • Use tools like curl, git, docker, kubernetes, strace, and wireshark to investigate and troubleshoot technical issues
  • Record customer interactions including investigation, troubleshooting, and resolution of issues
  • Work closely with Red Hat development engineering, and assist production support engineers and technical account managers
  • Partner with Red Hat strategic cloud partners such as Microsoft to jointly solve multi-vendor customer issues.
  • Demonstrate considerable judgment in selecting methods and techniques to obtain solutions
  • Maintain a commitment to providing the best experience possible for Red Hat customers
  • Manage your workload to ensure that all customer issues are handled and resolved in a timely manner
  • Assist in the development of comprehensive and reusable self-service solutions for future incidents
Technical Support Job In Red Hat

Requirements For Technical Support Job In Red Hat

Following are requirement for technical support job in red hat :

  • Bachelor’s degree in a technical field; engineering or computer science is preferred
  • 1+ years of experience as a support or development engineer for Platform as a Service Provider or Hosting Service.
  • 1+ years of experience with Linux, or Unix operating systems.
  • Experience working with hosted applications, or large scale application deployments.
  • Experience with docker, kubernetes, openvswitch, JBoss, Tomcat, NodeJS, Ruby (web frameworks), Python (web frameworks), Azure and .NET.
  • Experience with AWS, CloudFoundry is a plus
  • Experience with developer workflows, Continuous Integration (Jenkins) and Continuous Deployments paradigms.
  • Good understanding of Linux tools, with an emphasis on curl, git, docker, kubernetes, strace, wireshark.
  • Linux operating system installation, configuration, upgrade, and maintenance experience is highly preferred
  • Upstream involvement in open source projects (patches submitted for upstream inclusion) is a plus
  • Excellent reading and writing skills in English; fluent English language skills are preferred
  • Commitment to providing the best experience possible for Red Hat customers

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