Technical Support Jobs, As a Customer Success Engineer, you will be the first point of contact for any technical and/or non technical issues that the customers face with our product. This role involves debugging technical issues including mobile apps, and troubleshooting issues related to the integration of our SDK. (Android, iOS, and Web platforms).

You will be dealing with customers across the globe, hence, an opportunity to articulate a solution and workaround with all our customers. In this role, you will have the unique opportunity to own the issue till closure without dropping the ball in between. Customer Success at CleverTap is a relationship-focused client management team, comprising tech experts, solution architects, and delivery managers that align customer goals for beneficial outcomes. Customer success at CleverTap focuses on ensuring customers achieve their desired outcomes while using CleverTap products.

Technical Support Jobs Overview

Company Name CleverTap
Post Name Customer Success Engineer
Job Type Regular, Full-Time
Location Mumbai, India
Experience At least 1 year of experience
Category Private Jobs
QualificationEngineering degree – Computer Science
Salary Upto 5,00,000 PA
Official Website
Technical Support Jobs

About CleverTap

CleverTap is the World’s #1 Retention Cloud that helps app-first brands personalize and optimize all consumer touch points to improve user engagement, retention, and life-time value. It’s the only solution built to address the needs of retention and growth teams, with audience analytics, deep segmentation, multi-channel engagement, product recommendations, and automation in one unified product. The platform is powered by TesseractDB™ – world’s first purpose-built database for customer engagement, offering both speed and economies of scale.

Technical Support Jobs

CleverTap is trusted by 2000 customers, including AirAsia, Electronic Arts, TED, English Premier League, TD Bank, Carousell, Papa Johns, and Tesco. Backed by leading investors such as Sequoia India, Tiger Global, Accel, and CDPQ the company is headquartered in Mountain View, California, with presence in San Francisco, New York, São Paulo, Bogota, London, Amsterdam, Sofia, Dubai, Mumbai, Singapore, and Jakarta.

CleverTap is an All-In-One customer engagement platform that unifies interactions between people, processes and technology. CleverTap is built to convert customers into customers for life with in-moment experiences designed and optimized for scale, in real-time. We enable brands to create truly cross-channel experience, transcending boundaries between channels, journeys and outcomes. We’re on a mission to be the ultimate growth partner, providing businesses with the insights they need to truly understand their customers and deliver.

Roles And Responsibility For Technical Support Jobs

  • Provide efficient and accurate technical assistance to ensure customer satisfaction.
  • Provide escalated technical and triage support for other teams.
  • Actively contribute to our online support documentation.
  • Work closely with Engineering, Product, and Customer Success teams.
  • Help define and execute support team processes.
  • Leverage product expertise and technical knowledge to delight customers.
  • Responsible for responding to customer emails and driving excellent customer experience.

Skills Required For Technical Support Jobs

  • Engineering degree (Computer Science preferred)
  • 1+ years of programming experience (API/ Web/ Mobile).
  • Strong basics and concepts of any programming language
  • Excellent communication skills & strong customer focus.
  • Proven analytical / problem-solving ability.
  • Ready to work in shifts as per the requirements of the company.
  • Listens actively, is responsive, accepts feedback graciously.
  • Has a clear and well-structured thought process and communicates effectively.
  • Gives feedback to Managers.
  • Delivers outcomes & resolutions on time, accurately and independently.
  • Ability to control emotions in the face of challenging situations.
  • Knowledge of multiple Mobile Development (Android, iOS, Hybrid) is required.

How To Apply For Technical Support Jobs ?

1.To get started, click the Apply Now button below.
2.You can now visit the official CleverTap website.
3.For more details, please see the official announcement.
4.Select the Apply Online button, then carefully fill out the Job Post Application Form with all of the essential information.

To Apply For Technical Support Jobs : CLICK HERE